Hours of Service
Customer Service hours are from 9:00 a.m. to 7:00 p.m. Pacific Standard Time, Monday to Saturday.

If you have questions regarding your order, how to navigate the site or regarding a product please call (604) 872-0115 and our friendly, knowledgeable staff will be ready to help you. You can also contact us via e-mail. We will respond to all e-mail inquiries within 24 hours.

Security
Is this Web site secure? Yes. All information sent to this site, using https is encrypted (128-bit SSL Encryption).

How do I can I tell when the site is "Secure"? When you begin to check out, a lock will appear at the bottom of your browser window. This indicates that the page is encrypted, and the personal information that you are about to enter is secure. In your browser you can click on the lock, and a description from your browser will verify the authenticity of the SSL certification.

Satisfaction Guarantee
If you or your pet is not completely satisfied with a product you purchased at Mr. Pet's, simply return the product within 45 days with the sales receipt for a full refund. You may return (or exchange) items purchased from the Mr. Pet's website at any local Mr. Pet's store. All returned products can be mailed to:

Mr. Pet's Vancouver, East
1710 Commercial Drive
East Vancouver, British Columbia
Canada  V5N 4A3

Pricing
All prices are in Canadian dollars. Our online price may not always be the same price at our retail stores.

Payment Options
Mr. Pet's Online accepts Visa and MasterCard.

Back Orders
We do not backorder items. If an item is out of stock it will appear on the website as out of stock.

Sales Tax
Orders shipped within Canada are subject to GST taxes. Orders shipped in British Columbia, Canada are subject to PST and GST taxes. These taxes will be automatically applied at the checkout.