Shipping & Returns

We ship to Canada, the continental US, and Mexico.
Most products are sent out within 48 hours.


Free shipping on orders over $99 before taxes and shipping. Nominal shipping charges on orders under $99. Additional charges for larger & heavier items.  Some larger & heavier items are not yet available to add to cart.
Most orders are ready to ship within 12 hours of placing the order online.  Orders are shipped out daily Monday to Friday.

Larger & heavier products include such items as:

  • Aquariums & terrariums
  • Some Cases of cans
  • Larger crates & carriers
  • Farm feed
  • Foods over 3lb
  • Gravel & rocks over 3lbs
  • Cat Litter
  • Ramps
  • Most scratching posts
  • Some shavings
  • Some substrates

We currently do not ship some glass products, insects, fish, animals, or live plants.
We do not ship frozen or refrigerated foods.

The following postal codes are excluded from our $99 free shipping policy.
These remote areas do not qualify for free shipping due to their location

Alberta: T0A, T0B, T0C, T0E, T0G, T0H, T0P, T0V, T0J, T0K, T0L, T0M
British Columbia:  V0B, V0C, V0E, V0G, V0J, V0K, V0L, V0N, V0T, V0V, V0W, V0P, V0R, V0S
Manitoba:  R0A, R0B, R0C, R0E, R0J, R0L
Newfoundland:  A0E, A0G, A0H, A0J, A0K, A0M, A0N, A0P
Nova Scotia:  B0C, B0K
Nunavut:  X0A, X0B, X0C
Northwest Territories:  X0E, X0G
Ontario:  N0R, P0H, P0L, P0M, P0T, P0V, P0X
Quebec:  G0G, G0W, G4T, J0M, J0W, J0Y, G0X
Saskatchewan:  S0C, S0E, S0H, S0J, S0K, S0L, S0M, S0P
Yukon:  Y0A, Y0B

USA & Mexico  (Small packet delivery only, Under 3lbs)

  • Take advantage of our low shipping charges to USA..
  • Take advantage of our low shipping charges to Mexico.

In-Store Pickup

Free in-store pickup! Select your items online.  At the checkout, chose a store for pickup. Most orders are ready in 4 hours or less.  If an order is placed after store hours, it should be ready 4 hours after opening the following day.  We will email a confirmation when the order is good to go.  If there are any issues, we will email or call to resolve. Bring your receipt to the front counter to pick up your order.


If you are not satisfied with a product you purchased from Mr. Pet’s, you may return the item in its original condition and packaging, along with the original receipt, within 45 days of purchase. Some exceptions apply.

The following cannot be returned and are final sale:

  • Toys or other products with chew or scratch damage.
  • Sanitary products such as pet diapers or litter pans.

You can drop off the return at any of our locations, with your receipt, for a full refund. Or you can mail back the product at your expense to Mr. Pet’s, 32497 South Fraser Way, Abbotsford, BC  V2T 1X4, for a full refund on the product.  If the return is due to Mr. Pet’s error, please contact us and we will resolve the product return at our expense.  If a product return is due to customer error, outbound shipping charges will not be eligible for refund. If the customer qualified for free shipping, the cost of shipping will be deducted from the returned product amount.