Store Pickup Process

1. Why use Mr. Pet's Store Pickup?

Order online and save on shipping by picking up your order at your local store.

2. When will my online store pickup order be ready?

Items ordered online in stock with be available in under 4 hours.  Items ordered online that are out of stock will be available for pickup in 4 to 15 business days.  We will email you the moment your order is ready for pickup.

3. How long will you hold my order?

We will hold your order at the store for up to 14 days.  Live fish and bugs we can hold for up to 4 hours.  Live Pets cannot currently be put on hold. There will be a 20% restocking fee applied for orders held beyond 14 days unless we are notified to extend the hold for an additional 14 days.

4. Can someone else pick up my order?

Yes! If paid with PayPal please present a copy of the order documentation.  If the order was placed directly with a Visa or Mastercard you will need to show valid photo ID that matches the address of the cardholder along with a copy of the order documentation.

5. Can I pickup my order outside because of Covid-19?

Yes! When you arrive to the store call the store on your celluar phone and we will have a staff member bring your products outside to the front door area for you to pickup.