Many products qualify for free shipping on orders over $99 (before taxes and shipping). Some items including larger & heavier items do not qualify for free shipping and in some cases may only be available for store pickup. Most orders are ready to ship within 48 hours of placing the order online.  Orders are shipped out daily Monday to Friday.

Items that do not qualify for free shipping:

  • Aquariums & terrariums
  • Some Cases of cans
  • Larger crates & carriers
  • Farm feed
  • Foods over 3lb
  • Gravel & rocks over 3lbs
  • Cat Litter
  • Ramps
  • Most scratching posts
  • Some shavings
  • Some substrates

We do not currently ship the following items:

  • Some glass products
  • Insects
  • Fish
  • Animals
  • Live Plants
  • Frozen food
  • Refrigerated food

Certain remote areas are excluded from our $99 free shipping policy. These areas include the following postal codes:

  • Alberta: T0A, T0B, T0C, T0E, T0G, T0H, T0P, T0V, T0J, T0K, T0L, T0M
  • British Columbia: V0B, V0C, V0E, V0G, V0J, V0K, V0L, V0N, V0T, V0V, V0W, V0P, V0R, V0S
  • Manitoba: R0A, R0B, R0C, R0E, R0J, R0L
  • Newfoundland: A0E, A0G, A0H, A0J, A0K, A0M, A0N, A0P
  • Nova Scotia:  B0C, B0K
  • Nunavut:  X0A, X0B, X0C
  • Northwest Territories:  X0E, X0G
  • Ontario: N0R, P0H, P0L, P0M, P0T, P0V, P0X
  • Quebec: G0G, G0W, G4T, J0M, J0W, J0Y, G0X
  • Saskatchewan: S0C, S0E, S0H, S0J, S0K, S0L, S0M, S0P
  • Yukon: Y0A, Y0B


We offer small packet delivery under 3lb to the continental US and Mexico.